When physicians are surveyed about burnout, they typically point to one area as the most taxing: administrative duties. That’s not surprising, given that almost half a doctor’s workday is spent on […]

A patient’s experience encompasses more than just a direct interaction with their doctor.  It spans their entire care journey, meaning every employee in your medical group can have an impact on […]

One hundred thirty. That’s — on average — how many Americans die every day from an opioid overdose.  The federal COVID-19 public health emergency declaration may have ended on May 11, […]

Unless you’re a robot, made of Teflon, or somehow immune to injury or illness, chances are you’ve been treated by a nurse at some point in your life. Nurses across the […]

You go to a new restaurant for dinner. The food is tasty, but the service is horrible. Chances are you’re probably not going to be a regular at that establishment.  Good […]

It’s been more than 15 years since the Triple Aim was developed by the Institute for Healthcare Improvement (IHI). One of its central tenets — improvident the patient experience of care […]

Convenience. It’s something most Americans expect now, whether having dinner or groceries delivered simply by using a smartphone app or even purchasing an automobile online — sight unseen.  This expectation of […]

If you experience symptoms of a mental health condition, you’re not alone – by any means. More than one in five adults in the United States live with a mental illness.  […]