A patient’s experience encompasses more than just a direct interaction with their doctor.  It spans their entire care journey, meaning every employee in your medical group can have an impact on […]

One hundred thirty. That’s — on average — how many Americans die every day from an opioid overdose.  The federal COVID-19 public health emergency declaration may have ended on May 11, […]

Unless you’re a robot, made of Teflon, or somehow immune to injury or illness, chances are you’ve been treated by a nurse at some point in your life. Nurses across the […]

You go to a new restaurant for dinner. The food is tasty, but the service is horrible. Chances are you’re probably not going to be a regular at that establishment.  Good […]

It’s been more than 15 years since the Triple Aim was developed by the Institute for Healthcare Improvement (IHI). One of its central tenets — improvident the patient experience of care […]

Convenience. It’s something most Americans expect now, whether having dinner or groceries delivered simply by using a smartphone app or even purchasing an automobile online — sight unseen.  This expectation of […]

If you experience symptoms of a mental health condition, you’re not alone – by any means. More than one in five adults in the United States live with a mental illness.  […]

New isn’t always better. Some products made these days with more advanced technology might seem to be improved but lack the durability of their predecessors. For example, the lifespan of most […]