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Healthcare Consumerism

Growing consumer interest in capabilities such as digital shopping, payment, scheduling and others has been driven by an expectation of convenience, flexibility and personalization. In healthcare consumerism, individuals proactively utilize trustworthy and relevant information and appropriate technology to make better-informed decisions about their healthcare options, both within and outside the clinical setting.

Check out our comprehensive guide to healthcare consumerism to find out how patient engagement technology enables providers like you to help meet patient needs for a healthcare experience that’s personal, convenient and intuitive.

A patient’s experience encompasses more than just a direct interaction with their doctor.  It spans their entire care journey, meaning every employee in your medical group can have an impact on

Convenience. It’s something most Americans expect now, whether having dinner or groceries delivered simply by using a smartphone app or even purchasing an automobile online — sight unseen.  This expectation of convenience

New isn’t always better. Some products made these days with more advanced technology might seem to be improved but lack the durability of their predecessors. For example, the lifespan of most

The customer is always right. This phrase, which is regularly bandied about, allegedly originated from Swiss hotelier César Ritz. This founder of Ritz Carlton hotels began using the phrase “the customer