How Does Cost Affect Access to Care for Your Patients?
There was a time when you had to use a paper map to plan your road trip. No simply plugging in your destination and getting step-by-step directions on how to get
How Consumers Prefer to Find, Select and Access Healthcare
Facebook, YouTube and Amazon might be the most-searched terms online, but it didn’t start out that way. Actually, the internet started in the 1960s as a method used for government researchers
8 Reasons Healthcare Providers Should Prioritize Patient Self-Service
Pumping your own gas might seem like a regular occurrence, but that wasn’t always the case. Before Colorado convenience store operator John Roscoe activated the first remote access self-service gasoline pumps
How to Improve the Customer Experience in Healthcare
We’re all customers. Whether you’ve purchased a new car, paid someone to install a pool in your yard — maybe a large fire pit for these cooler fall temperatures — or
The Status of Healthcare Price Transparency in 2022
Would you ever buy a car without knowing the price? Doubtful. Have you ever purchased a house without knowing what the mortgage would be? Most likely not. For most purchases, including
2022 Trends: Healthcare Consumerism is Driving Integration
In 2022 integration is a necessity. As the pandemic continues to drive consumer expectations for digital tools and experiences, healthcare organizations are adopting virtual and hybrid care models built to last.