How Much Does a Negative Patient Experience Cost You?
A patient’s experience encompasses more than just a direct interaction with their doctor. It spans their entire care journey, meaning every employee in your medical group can have an impact on
The Advantages of Patient Self-Scheduling
Convenience. It’s something most Americans expect now, whether having dinner or groceries delivered simply by using a smartphone app or even purchasing an automobile online — sight unseen. This expectation of convenience
5 Ways to Improve Patient Collections
New isn’t always better. Some products made these days with more advanced technology might seem to be improved but lack the durability of their predecessors. For example, the lifespan of most
Healthcare Consumerism in 2023
When’s the last time you went shopping at the local mall or waited in line to purchase concert tickets? If you’re of a certain age, you might remember experiences like these and
6 Ways Your Practice Can Increase Patient Satisfaction
The customer is always right. This phrase, which is regularly bandied about, allegedly originated from Swiss hotelier César Ritz. This founder of Ritz Carlton hotels began using the phrase “the customer
How Does Cost Affect Access to Care for Your Patients?
There was a time when you had to use a paper map to plan your road trip. No simply plugging in your destination and getting step-by-step directions on how to get