Christus Physician Group Doubles Collections of Outstanding Balances and Copays at Time of Service
Christus Physician Group is a multi-specialty physician group with 75 clinics and more than 750 employees, with operations in Texas, Arkansas and Louisiana. The physician group is part of Christus Health, an international not-for-profit healthcare system. Christus wanted to make a system-wide transition from manual patient intake to integrated digital check-in to streamline and automate operations and reduce costs. Epion Health’s platform allowed Christus to achieve all that and more.
Before Epion, Christus struggled with patient and staff satisfaction. “There was a lot of paperwork and a lot of time spent entering patient data into the electronic medical record system,” said Bob Karl, CFO. After conducting head-to-head pilots, Karl chose Epion’s solution for its superior capabilities as well as the company’s outstanding client support and deep understanding of clinical workflows. Upon full implementation, Christus is reporting several significant operational improvements, including:
- 3.5% increase in collections per encounter
- 100% increase in outstanding collections at the time of service
- 300% increase in patient portal sign-ups
- 600% increase in email collections
We seek partners that understand the complexities of our business and support our organizational core values. Epion has clearly demonstrated both. For us, the move to Epion has been transformational.
—Bob Karl, Chief Financial Officer
More Client Case Studies
Leveraging Epion’s renowned digital behavioral health screeners during check-in, Mount Carmel’s primary care providers identify more patients living with or at risk for depression.
Specialty surgical group leverages Epion’s digital solution to improve clinical data capture, meet quality goals for MACRA and MIPS and increase reimbursement.
Growing family practice saves time, energy and valuable resources after implementing Epion, enabling providers to see more patients and nurses to triage quicker.
“Epion’s really helped us turn away from the computer and focus more on our patients, which gives us the ability to deliver better patient care and do a better job of taking care of our community.”
Christus describes Epion’s platform as “transformational” after achieving significant improvements in payments per visit, clinical interactions with patients and outstanding balance collections.
The Neurosurgery Center of Southern New England discovers efficient and accurate check-in that not only saves time but improves patients’ perceptions of wait times.