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Christus Physician Group Doubles Collections of Outstanding Balances and Copays at Time of Service

Christus Physician Group is a multi-specialty physician group with 75 clinics and more than 750 employees, with operations in Texas, Arkansas and Louisiana. The physician group is part of Christus Health, an international not-for-profit healthcare system. Christus wanted to make a system-wide transition from manual patient intake to integrated digital check-in to streamline and automate operations and reduce costs. Epion Health’s platform allowed Christus to achieve all that and more.

Before Epion, Christus struggled with patient and staff satisfaction. “There was a lot of paperwork and a lot of time spent entering patient data into the electronic medical record system,” said Bob Karl, CFO. After conducting head-to-head pilots, Karl chose Epion’s solution for its superior capabilities as well as the company’s outstanding client support and deep understanding of clinical workflows. Upon full implementation, Christus is reporting several significant operational improvements, including:

  • 3.5% increase in collections per encounter
  • 100% increase in outstanding collections at the time of service
  • 300% increase in patient portal sign-ups
  • 600% increase in email collections

We seek partners that understand the complexities of our business and support our organizational core values. Epion has clearly demonstrated both. For us, the move to Epion has been transformational.

 —Bob Karl, Chief Financial Officer

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