6 Ways Your Practice Can Increase Patient Satisfaction
The customer is always right. This phrase, which is regularly bandied about, allegedly originated from Swiss hotelier César Ritz. This founder of Ritz Carlton hotels began using the phrase “the customer
Putting Patient Feedback to Work for Your Practice
There’s always room for improvement. You’ve undoubtedly heard that phrase multiple times. No one knows for sure who first uttered it, but it applies to numerous areas of life and business
8 Reasons Healthcare Providers Should Prioritize Patient Self-Service
Pumping your own gas might seem like a regular occurrence, but that wasn’t always the case. Before Colorado convenience store operator John Roscoe activated the first remote access self-service gasoline pumps
How to Improve the Customer Experience in Healthcare
We’re all customers. Whether you’ve purchased a new car, paid someone to install a pool in your yard — maybe a large fire pit for these cooler fall temperatures — or
Patient-Centered Care: Why is it Important?
Patient engagement. Patient satisfaction. Patient intake. Patient flow. Patient volume. Patent access. What’s at the center of all these terms? Patient, of course. Healthcare focuses on providing care to patients. Without them,