The Results Are In: Patients Definitely Prefer Digital Self-Service
Sometimes it’s nice to have things done for you. Maybe someone made you a delicious dinner or fixed a flat tire on your car. For many tasks, though, we want a convenient
Consumer Choice and Expectations: Highlighting the 2023 Care Access Benchmark Report
These days when consumers are considering their care options, they have more than just a few providers to choose from. The widespread adoption of mobile devices and digital technology means there
The 3 Most Popular Digital Health Tools for Contactless Care
Contactless care. It might have sounded futuristic a decade or so ago, but these days, it’s an important component of healthcare consumerism. What exactly is contactless care? Basically, it describes a patient
Patient Experience Vs. Patient Satisfaction: What’s the Difference?
Patient satisfaction. Patient experience. Patient engagement. Patient-centered care. Patient retention. There are so many patient-focused phrases in healthcare that it can be difficult to differentiate between them. Perhaps the most confusing, though,