How to Improve the Customer Experience in Healthcare
We’re all customers. Whether you’ve purchased a new car, paid someone to install a pool in your yard — maybe a large fire pit for these cooler fall temperatures — or
Five Ways to Tackle Lengthy Patient Wait Times
Waiting. It evokes various types of feelings, from hope all the way to uncertainty. Biding time for a scheduled vacation is typically positive anticipation. Waiting for your turn at the DMV
Patient-Centered Care: Why is it Important?
Patient engagement. Patient satisfaction. Patient intake. Patient flow. Patient volume. Patent access. What’s at the center of all these terms? Patient, of course. Healthcare focuses on providing care to patients. Without them,
10 Recommendations for Helping Patients With Low Health Literacy
The road to becoming a physician is paved with years of education and training — not to mention a lack of sleep and a lot of stress. During this time, medical