A Better Check-In Process Keeps Patients Engaged
The Neurosurgery Center of Southern New England specializes in neurosurgery, brain tumors, spine surgery and minimally invasive techniques. Located in Fall River, Mass., the solo private practice has three physician assistants and is led by Charles Kanaly, M.D. With a busy specialty practice, Dr. Kanaly needed a check-in solution to streamline throughput and keep patients happy. Epion delivered.
As a specialty practice, The Neurosurgery Center has unique check-in needs. The focus is largely on bringing in new patients to meet with the physician to determine whether they need surgery. Being seen promptly is essential to a positive patient experience that wins new business. With Epion Check-in, patients can begin the check-in process from home and pick up where they left off when they arrive for their appointment, with no lost work or duplicate entry. The result? A more uniform, efficient and accurate check-in that not only saves time but improves patients’ perceptions of wait times by keeping them actively engaged while in the office.
Epion has streamlined the check-in process tremendously. It’s made the whole experience more pleasant for the patient and also much, much better for the office.
—Charles Kanaly, M.D.
More Client Case Studies
Leveraging Epion’s renowned digital behavioral health screeners during check-in, Mount Carmel’s primary care providers identify more patients living with or at risk for depression.
Specialty surgical group leverages Epion’s digital solution to improve clinical data capture, meet quality goals for MACRA and MIPS and increase reimbursement.
Growing family practice saves time, energy and valuable resources after implementing Epion, enabling providers to see more patients and nurses to triage quicker.
“Epion’s really helped us turn away from the computer and focus more on our patients, which gives us the ability to deliver better patient care and do a better job of taking care of our community.”
Christus describes Epion’s platform as “transformational” after achieving significant improvements in payments per visit, clinical interactions with patients and outstanding balance collections.
The Neurosurgery Center of Southern New England discovers efficient and accurate check-in that not only saves time but improves patients’ perceptions of wait times.