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A Better Check-In Process Keeps Patients Engaged

The Neurosurgery Center of Southern New England specializes in neurosurgery, brain tumors, spine surgery and minimally invasive techniques. Located in Fall River, Mass., the solo private practice has three physician assistants and is led by Charles Kanaly, M.D. With a busy specialty practice, Dr. Kanaly needed a check-in solution to streamline throughput and keep patients happy. Epion delivered.

As a specialty practice, the Neurosurgery Center has unique check-in needs. The focus is largely on bringing in new patients to meet with the physician to determine whether they need surgery. Being seen promptly is essential to a positive patient experience that wins new business. With Epion Check-In, patients can begin the check-in process from home and pick up where they left off when they arrive for their appointment, with no lost work or duplicate entry. The result? A more uniform, efficient and accurate check-in that not only saves time but improves patients’ perceptions of wait times by keeping them actively engaged while in the office.


Epion has streamlined the check-in process tremendously. It’s made the whole experience more pleasant for the patient and also much, much better for the office.

 —Charles Kanaly, M.D.

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The Neurosurgery Center of Southern New England discovers efficient and accurate check-in that not only saves time but improves patients’ perceptions of wait times.